HR On The Run >Starbucks Diversity Training & De-escalating Anger

Now that I work from home, there are times I have to get out of the house. You guessed it, I do the rest of my work from Starbucks. I’ve talked to a handful of Starbucks employees and got their take on the diversity training given a few weeks back.

One of their responses had me thinking – how do you de-escalate anger at work? Check out this episode to find out. I give you 4 tips to de-escalate situations that become tense, including if they are due to inappropriate harassment language.

 

 

@Dawnhburke #SHRM18 Spotify Playlist

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OK – I bit.

Someone challenged me to create a #SHRM18 conference playlist.  Since I love music, and listen to lots of it – I said sure thing.

So, here is my playlist.  Songs can be attributed to HR functions, summer songs,  songs you’ll wanna play as you walk 4 miles across the conference center through 18K people (GOT Theme!), songs to get you through your morning hangover (Save a Prayer !), songs to help you get up at 8am for the keynote, songs about Chicago, songs by Chicago artists, songs about baseball, of course just stuff I like!

And of course — Pentatonix, the SHRM conference entertainment.

There is a little something for everyone. Enjoy!

 

 

 

Corporate Diversity Leaders: Less Focus On Demographics, More On Belonging

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“There are champions of “diversity” and there are champions of a “demographic”. We need to be more concerned when something happens to one of us; it’s really happened to ALL of us. Being a champion of diversity means being a champion for everyone across ALL inter-sectionally, not just the familiar” — Candi Castleberry Singleton, VP of Intersectionality, Culture and Diversity – Twitter.

My professional HR relationship with diversity initiatives has always been, “meh.”

For that reason, I was thrilled to attend the “Beyond a Corporate Initiative: Making Diversity, Inclusion and Belonging Real For Employees” panel at WorkHuman 2018. The panel included some mighty star power including Candi Castleberry Singleton, VP of Intersectionality, Culture, and Diversity at Twitter; Barbara H. Whye, Chief Diversity & Inclusion Officer and VP of Human Resources at Intel; Willard McCloud III, Global Lead of Diversity & Inclusion and Culture at Pfizer; and Barbara Williams Hardy, Global Head of Global Diversity, Inclusion & Belonging at Netapp.

I was sincerely inspired by this panel. To understand, you need to know more about my “meh” relationship with D&I initiatives, which I imagine that some of you have had too. It was not for lack of believing in their human value nor for a lack of believing all should be given equal opportunities to work, live, and be respected. My “meh” HR relationship was driven by the feeling that no matter what HR “did,” the task at hand was too big to tackle, too time-intensive, and, frankly, would drive limited results.

More importantly, I’m not sure I related enough to the stereotypical demographics affected. I’m a white woman. Yes, women are included in the “stereotypical” group, but to date, I hadn’t felt any professional pain because of my gender. How could I relate enough to lead diversity programs? Frankly, I didn’t feel I belonged.

The panel’s insights, given to a packed crowd, made me sit up in my seat. A D&I work theme loudly heard was that in addition to giving the oppressed a “voice,” D&I is also about creating safe workspaces for ALL to belong. For if one truly feels they belong, they can be their true selves. When you are your true self, you have more courage to speak your story to others. That’s the magic.

Belonging is a human issue, not just a demographic one. This was very powerful to me and to the crowd. So much so, I regretted not having this revelation in my earlier HR days, where the story I had in my head of “not belonging” in the diversity world was really off-base.

The panel also agreed that the issues we are seeing in society (#metoo, Charlottesville, transgender equality) are impacting diversity and inclusion initiatives in the workplace. For new generations of workers are demanding companies to respond to social injustices in a very public way. This is new territory for stereotypically risk-averse corporations. They will need to navigate these waters now, or risk talent acquisition and retention problems in the future.

In the end, the panel hit home that no initiative or program, whether diversity-related or not, succeeds without the help and support of all. And for those leading D&I programs, it’s time to get clear on who your programs are championing. If your answer is not “all,” you may need to reframe your purpose towards creating a culture of belonging.

>>>This post was originally published on Globoforce’s WorkHuman Conference Blog.  To learn more about Globoforce and the WorkHuman Movement — click on the links.  Also, to continue the WorkHuman conversation, join your peers on LinkedIn by visiting workhumancommunity.com.

 

#SHRM18 > 4 Speakers #HR Can’t Miss If You Want To Re-Skill

Screen Shot 2018-06-06 at 2.44.22 PMHello Friends!

I am going to be covering the SHRM National Conference this month in Chicago, IL (yes, one of my fav states).  Since I go, speak, and write for a lot of conferences (I’m a nerd), I want to share some love with you.  I mean, we know HR pros and leaders need to sharpen skills to handle the modern organization.  Take a little time for yourself (for a change) and get your learn-on.

Here are four speakers I have seen whose sessions I recommend you attend at SHRM18.  They have smarts coupled with research.  They are entertaining and will keep your attention. They have books! So go see them. Pronto. Tag these on folks on your SHRM18 App asap.

  • Tim Sackett
  • Cy Wakeman
  • Jamie Notter
  • David Rock

To read all the reasons why — you must check out my full piece originally published On the SHRM Blog.  All of the links to these speakers and their sessions are just a click away.

Also, let me know if you are going! Let’s hug it out —

Top 3 Areas #HR Pros Should Master Now – Talent Vlogs w Dawn Burke

*My VLOG below, can be found on the Saba Blog as well.  Check them out for great content too! -DB

HR pros, when’s the last time you attended a training and development course? When is the last time you checked to see if your skills were up to par? For most of you, the answer is likely, “not lately”. I mean, for real, where is the time? However, changes in the workplace have placed training and development programs at the top of executive’s lists. The speed of work, the pressure of competition and the rise of new and improved technologies are forcing companies to re-skill employees continuously just to keep up.  HR pros talk continuously about re-skilling our workforces but forget to include themselves in the mix!

In this Saba Talent Vlog, I’ll share with you the top 3 areas all HR pros should master now. Not only will these skills be fairly easy to navigate, but you can likely use resources within your own organization to acquire them.

 

WEBINAR! Join me > L&D “Selfies”: How To Customize Programs To Make Employees CEO of Their Careers

Hey Gang! 

If you are a leader of Culture, Engagement, HR, Learning and Dev, don’t miss this one.  I’m happy to host this webinar:  L&D “Selfies”: How To Customize Programs To Make Employees CEO of Their Careers.  This one is brought to you by the great folks at Clear Company and HR.com. 

This one is Thursday, May 10th, 1pm – 2pm Eastern Time (12pm – 1 pm Central).

REGISTER HERE : ) 

Today, all generations in the workforce are smack in the middle of the “i” generation. From the iPhone to Amazon, our world is tailored to individual needs. New ways of receiving information (Facebook, anyone?) have also changed how we absorb information. That includes how employees interact with learning and development programs within the workforce. 

Join me, to examine how we should be empowering employees to drive their own development. She’ll discuss how this method is not only what most modern employees want, it’s also key to retention and engagement of your top talent. 
  
We’ll Discuss: 

  • What makes up the modern “career”
  • How developing leaders has risen to the top of executives’ priority list
  • The top current ways adults absorb information
  • New employee-driven learning and development techniques that not only teach skills but also drive employee engagement
  • Why creating great employee experiences, including learning and development programs, is critical for success

REGISTER HERE and NOW: 

https://www.hr.com/en/webcasts_events/webcasts/upcoming_webcasts/l_jgcqg36j.html

7 TIPS TO PREVENT LONELINESS – THE NEW WORKPLACE CRISIS

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*My post below, in its entirety can be found on the Globoforce blog as well.  Check them out for great content too! -DB 

After 20 years in corporate HR, I needed a change of scenery. Now a member of the “gig-economy,” working for myself has been an adventure. Most “consultants” tell you the biggest adjustment they have switching from corporate-to-home is being alone. I am no exception.

As someone who is energized by people, loves leading teams, and enjoys sparing over the latest “Black Mirror” episode, it was a bit jarring. The fact is, at times I’m just plain lonely. As I tell some people, my cat Emma has become my “Wilson.” (Actually, since she runs the house, I’m probably her Wilson!)

I’ve come to find, loneliness isn’t just a work-from-home issue, but also a workplace epidemic. We are more connected than ever yet are failing to make human connections. Don’t get me wrong, being alone is OK. But when alone-ness turns into loneliness, the workplace consequences can be rough.

Why should HR care? I mean, if an employee doesn’t let you know he is lonely and still gets his work done, is it HR’s business? The answer is yes.

2018 job growth is better than expected and the unemployment rate (4.1%) is the lowest in the last 18 years. Employees can easily find greener pastures where they won’t be lonely.

Being ignored (a cause of loneliness) for long periods causes significant burnout. Most people equate burnout with physical exhaustion, however, loneliness causes an anguish that takes up mental bandwidth leading to a decrease in cognitive abilities. Yikes.
Loneliness creates employee disengagement. A disengaged employee is never good for business.

Loneliness is bad for your health. It is a literal killer. One HBR article stated, “Research by Sarah Pressman… demonstrates that while obesity reduces longevity by 20%, drinking by 30%, and smoking by 50%, loneliness reduces it by a whopping 70%.”
HR, it’s time to put down the policy book and focus on your most important work. This is the work of building connections, inspiring trust-base practices, and creating positive employee experiences.

Here are seven ways HR can mitigate loneliness in the workplace…

To read the rest of Seven Tips To Prevent Loneliness – , read the rest of my post here on the Globoforce Blog 

5 Reasons To Attend #WorkHuman 2018

Hello DBHR Friends! I will have the pleasure of attending the Globoforce Workhuman conference this April 2-5, in wonderful Austin, TX. See my VLOG below that shares with you 5 GREAT reasons you should attend as well.
 
Also, below is the Dawn Magic Discount Code. Use when you register to get a lovely discount.
 
WH18INF-DBU
 
DB

The HR Rebellion Includes Engaging Employees. Here’s A New Playbook To Help You.

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Rebels are few and far between.  But when they stick, they stick.

Rosa Parks, David Bowie, #metoo leaders, Galileo, the Star Wars Rebel Alliance, Abe Lincoln, and the rebels in the Paris Uprising of 1832. (OK, they lost, but we got Les Miserables). There is something these rebels have in common:  They take action. They do something. They don’t talk, they do.

And now, with the rise of the internet, we’ve witnessed in real time, our latest rebels – the modern worker.  And this has been very good. Freedoms afforded all through social channels, including instant access to knowledge and the ability to vote through “likes” have become the norm everywhere.  Everywhere, except the workplace. This has been very bad. But never fear, we’ve got a new bunch of rebels changing that. Corporate leader/rebels that have decided to do something to make the workplace a better and more profitable place to work.

These “rebel companies” are highlighted in a new book I a happy to introduce, Build It: The Rebel Playbook, For World-Class Employee Engagement.  Written by Debra Corey and Glenn Elliott of Reward Gateway, they have used their expertise creating employee engagement solutions as a basis for their “Rebel Playbook”.

Why is this important? The playbook spells out to us curious, yet time-crunched “trench HR” pros, how 59 “rebel companies” took baby steps to create engagement cultures. From McDonalds to VaynerMedia, and Krispy Kreme to Brewdog, there are plays for everyone. Did I mention the book spells this out for you.  Did I mention, baby-steps? It makes the impossible, possible.

I had the pleasure of speaking to Debra Corey, and very much liked what she had to say.  She’s what people in the South refer to as, “my people”. A trench HR vet herself, she has worked for the likes of big players like the Gap in addition to smaller tech companies – so she’s seen most everything.

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Debra stated, “The companies represented are big and small.  We didn’t just want (to highlight) the “biggies” on purpose.  That being said, all who created successful engagement experiences had a few common themes:

  • They had a strong rebel driving the change.  Sometimes is was HR, sometimes other leaders, but they said things boldly to get attention.
  • There was support from leadership.
  • A majority of the companies saw connection between employee engagement initiatives to the total company engagement experience — including the customer experience”.

Although Debra is seeing a shift in a less “risk-adverse” HR culture, there are still pros that enjoy their place as risk mitigators and rules regulators. This is OK.  “However, some of these people may not be your workplace “rebels”.  These may not be the ones who will lead a cultural shift that centers on employee engagement”.  

Personally speaking, as an HR vet and someone who has read the book, I feel the “non-rebels” will still benefit from The Rebel Playbook. The best risk mitigation is to create an engaged workforce, one that understands the purpose of their work, feels they are being heard, and are connected to the organization.

So go get the book!  It’s a fun, practical read that will be worth the $10 Kindle price! That’s the cost of 2 Starbuck’s Tall Flat Whites. Then let me know what you think. Then be on the lookout for more of my posts about The Playbook, Debra and employee engagement topics.

Must Read HR Blogs: Feb Carnival Of HR

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DBHR Friends — 

My job is to save you time.  One of my goals is to introduce you to great HR pros, content and tips you may not have time to research yourself.  

Here is all of that in a bite-sized package.  Attached is this months Carnival Of HR, curated by Laurie Ruettimann (a pro you should know).  Carnival Of HR, currently run by Robin Schooling (another pro you should know), comes out once a month and shares HR/Leadership content from a variety of resources.  A few of this month’s contributors include: 

AMONGST MANY OTHERS TO NUMEROUS TO LIST! 

Enjoy this edition and be sure to share this love with your HR networks !

DB

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Carnival Of HR: February 2018 Edition

Today is the Carnival of HR, a glorious celebration of writers and thinkers who create fabulous HR and recruiting content. It’s an excellent list of reading, but it’s long. My advice? Bookmark this page. Come back when you catch yourself mindlessly scrolling on Facebook.

Read the rest of the February Carnival of HR posts on The Laurie Ruettimann Blog.