Now that I work from home, there are times I have to get out of the house. You guessed it, I do the rest of my work from Starbucks. I’ve talked to a handful of Starbucks employees and got their take on the diversity training given a few weeks back.
One of their responses had me thinking – how do you de-escalate anger at work? Check out this episode to find out. I give you 4 tips to de-escalate situations that become tense, including if they are due to inappropriate harassment language.